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Privacy Policy

Effective Date: 09/30/2025

Rainier Shade (“Rainier Shade,” “we,” “our,” or “us”; legally registered as Shade NW LLC dba Rainier Shade) respects your privacy and values the trust you place in us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websites, services, and communications.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

  • Personal Information: Name, email address, phone number, billing and shipping address, payment details, and product interest.

  • Mobile Information: Phone numbers provided for communication, including text messaging.

  • Demographic Information: ZIP code, referral source, preferences, and other non-identifiable data.

  • Technical Information: IP address, browser type, operating system, access times, and referring website addresses.

  • Communications: Any messages, inquiries, or survey responses you provide.

2. Use of Information

We use your information to:

  • Provide, operate, and improve our products and services.

  • Process transactions and deliver orders.

  • Respond to inquiries and provide customer support.

  • Send updates about orders, installations, and services.

  • Inform you about new products, promotions, or events (you may opt out at any time).

  • Conduct research and surveys to improve offerings.

3. Text Messaging

Rainier Shade may send text message updates and responses to retail customers about pricing, scheduling, and products offered at www.rainiershade.com.

  • Mobile phone information is stored securely.

  • We do not share or sell mobile numbers with third parties or affiliates for marketing or promotional purposes.

  • Message frequency may vary. Standard message and data rates may apply.

  • You may opt out of text communications at any time by replying STOP.

4. Cookies and Tracking

Our website uses cookies and similar technologies to personalize your experience, analyze traffic, and improve performance.

  • Types of cookies we use:

    • Essential cookies (site functionality)

    • Analytics cookies (e.g., Google Analytics)

    • Preference cookies (to remember settings)

You can manage cookie preferences through your browser settings. If you disable cookies, some features may not function properly.

5. Sharing of Information

Rainier Shade does not sell or rent customer information. We may share limited personal data with trusted service providers who help us:

  • Process payments

  • Ship and deliver products

  • Send emails, surveys, or postal mail

  • Provide IT and hosting support

These partners may only use your information to perform services for Rainier Shade and must keep your information confidential.

We may also disclose your information if required by law, to protect our rights or property, or to ensure the safety of our customers or the public.

6. Data Retention

We retain personal data only as long as necessary to:

  • Fulfill the purposes described in this policy

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

7. Security

We implement administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure.

When transmitting sensitive data (such as payment details), we use encryption such as Secure Socket Layer (SSL).

In the event of a data breach, we will notify affected users and regulators as required by applicable law.

8. Children’s Privacy

Our websites and services are not directed toward children under 13. We do not knowingly collect personal information from children. If we discover that a child under 13 has provided us with personal data, we will promptly delete it.

9. Your Privacy Rights

Depending on your location, you may have rights under laws such as GDPR (EU/UK) and CCPA/CPRA (California):

  • Right to know what personal information we collect

  • Right to access or receive a copy of your data

  • Right to correct or delete information

  • Right to restrict or object to certain processing

  • Right to opt out of data sales/sharing

  • Right to non-discrimination for exercising these rights

To exercise your rights, contact us at hello@rainiershade.com.

10. International Data Transfers

If you access our services from outside the United States, please note that your information may be transferred and processed in the U.S. We take steps to ensure appropriate safeguards for international transfers.

11. Updates to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated version on our website and, where appropriate, by email.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Rainier Shade
Email: hello@rainiershade.com
Website: www.rainiershade.com